Refund Policy

Shipping & delivery

Sneakare ships Pan-India and delivers every order straight to your doorstep within 3 to 7 working days of dispatch, depending on your location. Shipping is free on all orders, with no minimum order value.

Please double-check your shipping and billing address at checkout. An incomplete or incorrect address is the single most common cause of delivery delays, since our courier partner may need to confirm details with you before it can move your order forward. For example, an address missing a house or flat number, landmark, or a working phone number can add several days to delivery while the courier tries to reach you.

Once your order is dispatched from our warehouse, you'll receive tracking details on your registered email address within 48 hours. Use this link to follow your order in real time until it reaches you.

Cash on Delivery (COD)

COD is available Pan-India at an additional charge of ₹100 per order, added to cover the extra handling cost on our end.

  • Orders up to ₹4,000: 100% Cash on Delivery. Pay the full amount, plus the ₹100 COD charge, when your order arrives.
  • Orders above ₹4,000: COD is still available, with no fixed upper limit — but a 10% advance payment is required online at checkout to confirm the order, and the remaining balance is collected on delivery.

For example, on a COD order worth ₹6,000, you would pay ₹600 online to confirm the order, and the remaining ₹5,400 plus the ₹100 COD charge in cash at your doorstep. This advance requirement applies to all high-value COD orders, including large orders up to ₹1,00,000, and helps us confirm genuine orders before dispatch.

Returns & replacements

All sales at Sneakare are final. We do not offer returns or exchanges for reasons such as a change of mind, ordering the wrong size, or not liking the product on arrival.

We will replace your order only if it arrives damaged, defective, or incorrect (for example, you ordered the FoamX Sneaker Cleaner but received a different product, or the bottle arrived cracked and leaking).

To be eligible for a replacement:

  1. Report the issue within 24 hours of delivery, by email, describing what's wrong.
  2. Share proof with your email — most importantly, an unboxing video that clearly shows the parcel's seal being opened for the first time, along with the damaged, defective, or incorrect item. A video that starts only after the box is already open cannot be accepted as proof, since it can't confirm the condition the parcel arrived in.
  3. Our team will review your claim and respond within 7 working days.

Sneakare reserves the right to refuse a replacement if the proof provided doesn't clearly support the claim, or if it's reported after the 24-hour window.

Cancellation policy

You can cancel an order only while it's still with our warehouse and before it has been dispatched. For example, if you place an order on Monday and it hasn't shipped by Wednesday, you can still request a cancellation — but once you receive tracking details, the order is in transit and can no longer be cancelled.

If your cancellation is approved, the full amount is refunded to your original bank account or payment method within 7 working days, with no cancellation fee charged.

Payment methods

We accept the following payment methods at checkout:

  • Credit card
  • Debit card
  • UPI
  • EMI
  • Cash on Delivery (COD)

For COD terms, including charges and advance payment on high-value orders, see the Cash on Delivery section above.